Conditions of Use

Shop online with confidence at Scrapbook Supplies Online.

Our website is 100% secure !

All prices are in Australian dollars and include 10% GST where applicable.

Postage and handling is additional and will be added to your order at the checkout.
International orders will receive a postage quote which must be confirmed before the order is processed.
Please see our Shipping Information for further details.

All orders will receive an email confirming that it has been received and a further email when your order has been shipped. If you do not receive these emails please check your junk/spam folders as on some occasions that is where they unfortunately end up.

Payment Options

Credit Card - Visa Card or Master Card only
Credit card payments are processed manually after the order has been picked. This ensures you are only charged for available goods. You order will then be shipped as soon as the payment is cleared.

Alternatively if it makes you feel more comfortable you can phone us with your credit card details. If you choose to call us with your credit card details please select the 'direct deposit' option when completing your order.
Our contact number for this option is 0409 122 954.

Direct Deposit
We accept payment directly into our Bank Account, either via Net Banking or deposit at any
St George Branch. Please choose the Direct Deposit option at the checkout. You will find the Bank Account details on your order confirmation email.

Please note that your order will not be shipped until money has been cleared in our Bank Account,
and it can take up to 2 working days to clear. Orders placed and paid for on the weekend using this option
do not appear in our Bank Account until Tuesday morning.

PayPal
We also accept payment via PayPal.† Please read the blurb below by PayPal for more information.

PayPal acts like a digital wallet where you can securely store all your payment options, such as your bank account and credit card. When you want to make a payment, you don't have to pull out your credit card or type your billing info every time.

Simply click on the PayPal checkout button, log in to your PayPal account, and select your preferred payment method. We'll complete the payment processówithout sharing your info with merchants and sellers.

Out of Stock Products

The quantity of each product is shown next to the product photo.
All products are counted and manually added to the website and on the very odd occasion they may be counted/entered incorrectly. If this happens to something you have ordered you will be refunded for that product.

If there is a particular product that you require and it is showing that it is sold out, you will see ....more info.
Click on more info and you will be directed to a page that says ....To be notified when this product is back in stock please click here. When you click on this you will be asked for your email address and when the product is back in stock you will receive an email to let you know. It's the best way to find out when a particular product has been restocked.

If you NEED a product that we do not stock please feel free to contact us and we will do our best to help you.

Refund Policy

Faulty Items
Please contact us via email or phone within (5) five days of your invoice.
All goods must be returned in their original packaging.
We will pay for postage costs on returning faulty items.

Change of Mind
We have tried to provide you with high quality images and descriptions of our products.
If you are not completely happy with your purchase, please contact us either by phone
or email with (5) five days of your invoice and we will exchange them for something else.
Please note, that all items returned to us must be unopened and in the original packaging.
For change of mind products, you will pay for all shipping costs.

Loyalty Club

REGISTERED customers of Scrapbook Supplies Online are automatically included in our NEW Loyalty Club.

We want to reward our loyal customers who shop with us on a regular basis.

So, for every dollar you spend (excluding postage) you will receive 1 point. Once you have reached 250 points you will be sent a e-voucher for $10 that you can redeem on your next order. It's that simple !

  • $10 vouchers cannot be accumulated and are only valid for twelve (12) months.

  • You must be a REGISTERED customer to be a part of the Loyalty Club.
    You can register at any time, you do not have to be putting in an order to do so.
    Registration is basically your name and address details.

  • Loyalty Club Points Total will be kept by owner of Scrapbook Supplies Online.
    You will be advised at the completion of each order of your current tally.
    This can be found on the final email confirming that your order has been shipped to you.


Please remember to check your junk/spam email folders if you have not received your confirmation email.

Should you have any queries or require an update please do not hesitate to contact us at sales@scrapbooksuppliesonline.com.au or 0409 122 954.

'Tell a Friend' Promotion

All you need to do is tell as many friends as you can about Scrapbook Supplies Online.
Your friend/s needs to include your full name typed in the additional comments box
at checkout so we can make a note against your details for your next order.
You will both receive 10% discount off your next order.

Your name MUST appear in the additional comments box for this offer to be valid.

*Not valid with any other promotion.

Newsletter

When you place an order with Scrapbook Supplies Online your email address is automatically added to our mailing list. We send out e-newsletters via Email Contact periodically with the sole purpose of advising you of New Product arrivals, re-stocked products, Sketch Challenge information, and/or general information in regards to the website ie: maintenance down time, holiday shut downs.

Your email address or any personal information will not be shared with anyone ever. We take privacy seriously at Scrapbook Supplies Online. If at anytime you wish to opt out / unsubscribe from our newsletters you have two options. Firstly, on the bottom of each e-newsletter you will see the word "unsubscribe", you can click on that and you will be automatically removed from the mailing list. The other option is to contact us at sales@scrapbooksuppliesonline.com.au and ask to be removed from the mailing list and you email address will be removed immediately.




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