Terms and Conditions

'Tell a Friend' Promotion'

All you need to do is tell as many friends as you can about Scrapbook Supplies Online
When they make their first order they will get 10% discount and then you will receive
10% discount from your next order. All they have to do is put your full name in the
additional comments box at the checkout so we can make a note against
your details for your next order.

Your name MUST appear in the additional comments box for this offer to be valid.

*Not valid with any other promotion.

Pricing

All prices are in Australian dollars (AUD) and include the 10% GST where applicable.
Postage and handling is additional and will be added to your order at the checkout.
For further information on postage please check the Shipping Information.
We try to keep the prices competitive, however, at times and without prior notice they may change.

Out of Stock Products

From time to time, some items in our store may become temporarily unavailable.
If stock you have ordered is expected within 48 hours, your order will be held over
and you will be notified by email or phone and told of this delay.

If stock is not expected within this time your order will be sent out as is and out of 
stock items will have to be reordered by you. Sorry, we do not do back orders.

If there is a particular product that you require and is either sold out or we don't stock 
it please contact us and we will do our best to get it for you.

Refund Policy

Faulty items                

Please contact us via email or phone within (5) five days of your invoice.
All goods must be returned in their original packaging.           
We will pay for postage costs on returning faulty items.

Change of Mind

We have tried to provide you with high quality images and desciptions of our products.
If you are not completely happy with your purchase, please contact us either by phone 
or email with (5) five days of your invoice and we will exchange them for something else.
Please note, that all items returned to us must be unopened and in the original packaging.
For change of mind products, you will pay for all shipping costs.

Postage/Shipping

Please refer to our Shipping Information.

Payment Options

Credit Card - Visa Card or Master Card only

We manually process all credit card payments to ensure all goods are available.
Your order will be shipped or delivered as soon payment has been received and cleared.
We will email you when the order has been received and processed and then again 
when the order is ready to ship.

Alternatively you can phone, or email us your credit card details. If you choose to phone
or email us your credit card details please select the 'direct deposit' option when
completing your order.